Dedicated Sales Support Representative

What We Do

We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That’s what we do. We’re the IT Department’s IT Department.

Who We Are

Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It’s what makes Connection unique—what drives us to innovate and create technology solutions that stand apart from the crowd. We’d love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others.

Why You Should Join Us

You’ll find supportive teammates and a rewarding career at Connection—plus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family.  Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive.  We value the importance of our employees’ emotional wellbeing. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources. You’ll also enjoy a generous paid time off package that includes not only vacation and sick time, but also Wellness and Volunteer Time Off days. 

Job Summary 

Working under general supervision of the Manager Sales, selecting from a variety of established procedures to accomplish assigned duties and responsibilities, the Dedicated Sales Support
Representative is assigned to one or more Executive, Senior Executive or Presidential Account Managers to assist in fulfilling orders and resolving customer issues on assigned accounts. The
Dedicated Sales Support Representative acts as a resource for the day to day transactions, to allow the Account Manager time to prospect and look for opportunity to network through their existing accounts to expand business. The Dedicated Sales Support Representative minimizes problem order situations by proactively following up on open order processing and customer service issues for resolution.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Primary Job Duties

• Handles all aspects of preparation for orders to be placed.
• Serves customers at the highest level in order to assist in closing any potential sales.
• Provides support to Account Manager and customers during the order fulfillment process and in servicing the new account or the additional business for an existing account, helping to ensure account retention and growth.
  • Handles incoming calls and assists on calls when needed.
  • Order processing
  • Follows up as needed on order to ensure satisfactory delivery.
  • Troubleshoots problems with accounts, stock, credit issues, and shipping issues and open/backlogged orders.
• Performs all other duties or special projects as assigned.

Required Competencies

• Basic Microsoft Office.
• Working knowledge of Microsoft Office Suite with ability to utilize email, create a document or simple spreadsheet
• Effective written and verbal communication skills with ability to send correspondence via email and to make and receive telephone calls
•  Customer oriented with ability to listen and anticipate needs of the customer in order to provide excellent service
• Possess interpersonal skills to develop relationships with internal/external customers and business partners
• Analytical with the ability to identify issues and escalate to appropriate resources
• Discreet with demonstrated ability to work in a confidential executive environment using good judgment while acting as an ambassador for the company
• Ability to work both independently and in a team environment.
• Adaptable with ability to switch tasks based on shifting priorities
• Detail oriented with item by item focus, meticulous attention to detail with ability to proofread for accuracy
• Organized state of mind with ability to document activities, anticipate problems, plan schedules

Because of the possibility for fraudulent job postings on many popular job boards, please be advised that Connection will never offer a position of employment without a complete interview process and communication with a “live person".