Product Data Management Specialist

What We Do

We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That’s what we do. We’re the IT Department’s IT Department.

Who We Are

Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It’s what makes Connection unique—what drives us to innovate and create technology solutions that stand apart from the crowd. We’d love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others.

Why You Should Join Us

You’ll find supportive teammates and a rewarding career at Connection—plus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family.  Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive.  We value the importance of our employees’ emotional wellbeing. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources. You’ll also enjoy a generous paid time off package that includes not only vacation and sick time, but also Wellness and Volunteer Time Off days. 

Product Data Management Specialist

Location: Merrimack, NH | Keene, NH | Exton, PA

The Product Data Management Specialist is a subject matter expert in SKU governance, vendor data management, and product lifecycle support, providing advanced case-based support to Sales and internal stakeholders. This role serves as a second-level escalation resource, leads training and enablement initiatives, and ensures vendor, program, and audit compliance while minimizing operational and financial risk. The Specialist balances reactive customer support with proactive process improvement, reporting, and documentation.

Key Responsibilities:

SKU & Vendor Management

• Create, maintain, and audit SKUs for approved vendors in alignment with vendor contracts, program rules, and audit requirements
• Manage complex and non-standard SKU creation, including end‑of‑life (EOL) evaluations, duplicate SKU resolution, and exception handling
• Maintain and optimize AutoSKU processes, managing daily product updates, rejections, and data changes to ensure SKU accuracy, compliance, and system integrity
• Evaluate, track, and submit vendor contracts through completion and approval
• Maintain SKU governance documentation, standards, and supporting records

Compliance & Risk Mitigation

• Ensure SKU creation and vendor data meet vendor program requirements and internal audit standards
• Identify and resolve SKU-related risks to prevent order errors, revenue loss, and compliance exposure
• Audit product and vendor data for accuracy, completeness, and policy adherence

Sales & Customer Support

• Serve as a primary escalation point for Sales, Purchasing, Product Management, and leadership
• Provide pre‑ and post-sales support related to SKU governance, vendor programs, and product data
• Manage and resolve requests through the Call Tracking Tool with a customer-focused, solution-driven approach

Training & Enablement

• Act as the primary training resource for Product Data Management and supported teams
• Develop, maintain, and deliver training materials, job aids, and documentation for Product Data Management Associates
• Present SKU governance and product data training sessions supporting Sales and Product Management initiatives
• Identify documentation gaps and partner with leadership to improve knowledge resources

Reporting & Analytics

• Develop and maintain SKU‑ and vendor-related reporting, including pricing, restricted web SKUs, and compliance metrics
• Produce SKU activity, sales, and performance reporting for leadership visibility
• Create and maintain price lists and vendor reporting tools

Leadership & Collaboration

• Mentor and provide guidance to Product Data Management team members
• Serve as backup to the Supervisor, providing temporary operational oversight as needed
• Maintain the team's OneNote, ensuring vendor programs, processes, and communications remain current
• Participate in strategic planning as product data and SKU governance subject matter expert
• Build strong cross-functional relationships with vendors, Sales, and Support teams

Continuous Improvement

• Identify process improvement opportunities and system enhancement needs
• Propose solutions that improve efficiency, compliance, data quality, and customer experience
• Maintain vendor certifications and pursue ongoing professional development

Qualifications:

Technical Skills

• Advanced Microsoft Office proficiency (Word, Excel—including macros, PowerPoint)
• Proficiency with Microsoft Outlook
• Advanced experience with CRM and/or ERP systems
• Intermediate database and data auditing knowledge

Core Competencies

• Strong analytical, problem‑solving, and decision‑making skills
• Exceptional attention to detail and data accuracy
• Customer‑focused mindset with the ability to anticipate internal and external needs
• Deep understanding of sales operations, product procurement, or supply chain workflows
• Ability to work independently in complex, lightly standardized environments
• Demonstrated discretion, judgment, and professionalism in confidential settings
• Proven ability to drive process improvement and change

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Because of the possibility for fraudulent job postings on many popular job boards, please be advised that Connection will never offer a position of employment without a complete interview process and communication with a “live person".