Quality Assurance Tech

Under the supervision of the Quality Manager, the Quality Assurance Technician conducts audits on the process, products and systems in the Configuration environment and other areas as required. Using defined tools and scripts, the Tech identifies issues, analyzes those found during testing, and documents the findings. The Technician also provides support in assessment, implementation and maintenance of quality systems and processes that meet or exceed ISO standards and customer specific requirements. Reports out KPIs as needed to achieve the goals and objectives of the organization.

Performs quality audits on the production product and processes in the configuration lab.

• Analyzes, troubleshoots, and documents problems, isolates and finds root causes, drives corrective and preventative actions using quality tools and audits improvements for effectiveness
• Conducts data analysis and test validations using statistical process control as well as RPN, (risk priority number)
• Audits adherence to standard work and work flow processes. Documenting risks and potential errors.
• Administers the non-conforming database for analysis and reporting
• Assists operations with COPQ (cost of poor quality) tracking

Collaborates with technicians and leads to drive quality, continuous improvement and process controls, including standard work.

• Participates in requirement/design reviews and Quality Assurance strategy meetings
• Tracking CI Projects - stats, Control Analysis / PDCA.
• Submits proposals for improvements and participate in continuous improvement activities
• Assists Process Improvement Engineering

Monitors, measures and reports out KPI (key performance indicators).

• Maintains customer scorecards / Incident charts
• Documents test results and reports project status
• Reports quality information at Tier Meetings
• Reports on COPQ Tracking

Performs all other duties or special projects as assigned.

• Working knowledge in Hardware and Software configurations
• Familiar with Microsoft Office software: Word, Excel, PowerPoint and Access is beneficial
• Strong attention to detail for quality adherence
• Problem solver with ability to research, investigate and problem-solve issues working with multiple people.
• Basic knowledge of ISO 9001 standards with ability to understand the application of the requirements
• Familiar with document control practices
• Working knowledge of Standard work or Work Instruction Documents
• Working knowledge of quality tools and / or problem solving tools, such as Fishbone diagrams, 8-D problem solving, Pareto charting
• Detail oriented with item by item focus, meticulous attention to detail with ability to proofread for accuracy