IT Helpdesk Support Technician

IT Help Desk Technician

Onsite, M-F, 9-5pm

Full-time position

Salary starts at $55,000 annually

About the Role

A global consultancy firm in Waltham, MA is looking for a reliable and resourceful IT Help Desk Technician to join their small but dynamic on-site team. You’ll be the go-to expert for all things tech-supporting about 200+ employees company-wide while working closely with a local team of five.

If you enjoy solving problems, keeping technology running smoothly, and making a real impact in a collaborative environment, this is the perfect opportunity for you.

What you’ll do:

• Provide day-to-day technical support for end users, both in-person and remotely.

• Manage and resolve support tickets using our AWS/Azure-based ticketing system.

• Handle hardware and software troubleshooting (PCs, laptops, printers, peripherals).

• Perform light desktop support tasks-like fixing a jammed printer, swapping a mouse, or checking cable connections.

• Maintain and track PC/laptop inventory, ensuring smooth deployment and lifecycle management.

• Support user accounts, permissions, and password resets in Microsoft 365 and Active Directory.

• Set up and configure new hardware and software for employees.

• Document solutions and assist with creating internal IT guides or FAQs.

What’s in it for you:

• Competitive salary and full-time stability.

• Supportive, people-first company culture with a small local team feel.

• Exposure to a broad range of IT environments and tools.

• Opportunities for professional growth and skill-building in a collaborative setting.

• No travel required ; all work is performed on-site during regular business hours.

Requirements:

• 2+ years of IT Help Desk or Desktop Support experience in a similar environment.

• Proficiency with Microsoft 365 and Active Directory administration.

• Experience working with ticketing systems (AWS/Azure experience preferred).

• Strong software and hardware troubleshooting skills.

• Excellent communication skills-you can explain tech clearly to non-technical users.

• A hands-on, can-do attitude-willing to crawl under a desk or lift up to 30 lbs when needed.

• A commitment to reliability, responsiveness, and teamwork.