IT Support Specialist

Connection has a fantastic opportunity for an IT Support Specialist in King of Prussia, PA.  This is a hybrid position and offers benefits.

• Provide L1/L2 end-user and service desk support, including password resets, device setup, and O365/Entra ID troubleshooting.
• Manage and maintain endpoints through Intune and patch management across Windows and Mac systems.
• Support M365 applications (Exchange, SharePoint, Teams) and collaboration tools such as Jira and Confluence.
• Perform local network troubleshooting, including Wi-Fi connectivity, LAN checks, cabling, and printer/device reachability.
• Set up and maintain AV meeting equipment, ensuring reliable operation for in-person and hybrid meetings.
• Conduct on-site onboarding for new employees, including workstation and account setup and IT orientation.
• Provision and manage small hardware and accessories (e.g., keyboards, mice, headsets, docking stations).
• Maintain accurate documentation of incidents, changes, resolutions, and escalations.

• 4+ years of hands-on IT support experience.
• Strong background in end-user support and service desk operations (Tier 1/Tier 2).
• Experience with Intune, O365/Entra ID, Windows/Mac systems, and M365 applications.
• Working knowledge of network fundamentals, Wi-Fi, and AV support.
• Excellent troubleshooting, communication, and customer service skills.
• Ability to work independently, prioritize tasks, and collaborate in a team-oriented environment.