What We Do
We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That’s what we do. We’re the IT Department’s IT Department.
Who We Are
Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It’s what makes Connection unique—what drives us to innovate and create technology solutions that stand apart from the crowd. We’d love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others.
Why You Should Join Us
You’ll find supportive teammates and a rewarding career at Connection—plus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family. Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive. We value the importance of our employees’ emotional wellbeing. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources. You’ll also enjoy a generous paid time off package that includes not only vacation and care time, but also Wellness and Volunteer Time Off days.
Working under general supervision of the Sr Manager of Distributed Server Group Operations, the Manager of Cloud Operations is responsible for leading the cloud operations team, managing the organization's Azure and AWS infrastructure, and ensuring the high availability, performance, and security of all cloud-based systems. The Manager utilizes their technical expertise and leadership to manage, optimize the cloud environment, control costs, and implement best practices for governance, reliability and compliance.
| • | Team leadership: Leads, mentors, and develops the Cloud Services Group, fostering a culture of collaboration and continuous improvement. Ensuring collaboration and communication for all work. | |
| • | Infrastructure management: Oversees the daily management and maintenance of the Azure and AWS cloud infrastructure, including virtual machines, storage, networking, and databases. | |
| • | System monitoring and performance: Implements and manages monitoring, alerting, and reporting tools (like Azure Monitor) to track the health, performance, and uptime of cloud services. | |
| • | Cost optimization: Monitors cloud spending and implement strategies to optimize resource utilization and reduce costs without sacrificing performance. | |
| • | Security and compliance: Works with IT security teams to develop and enforce security best practices, access controls, and policies to ensure compliance with industry and regulatory standards. | |
| • | Incident and problem management: Leads troubleshooting and incident response efforts to resolve outages and service disruptions, ensuring timely resolution and root cause analysis. Working through ServiceNow and Jira as platforms of support and operations. | |
| • | Automation and efficiency: Champions automation efforts for repetitive tasks using scripting (PowerShell, Python) and Infrastructure as Code (IaC) tools like Terraform. | |
| • | Disaster recovery and business continuity: Develops, maintains, and tests disaster recovery and business continuity plans to ensure systems and data are resilient. | |
| • | Strategic planning: Collaborates with cross-functional teams and leadership to define the cloud operations roadmap and aligns it with overall business goals. | |
| • | Stakeholder communication: Effectively communicates with business leaders, technical teams, and external partners, translating technical concepts to diverse audiences. |
| • | Expertise in Azure and AWS services, including IaaS, PaaS, and SaaS offerings. | |
| • | Strong understanding of networking concepts (TCP/IP, DNS, VPN). | |
| • | Experience with DevOps practices, CI/CD pipelines, and tools like Azure DevOps. | |
| • | Familiarity with containerization (Docker, Kubernetes). | |
| • | Expertise in Cost Management and utilization reporting | |
| • | Proven leadership and team management abilities. | |
| • | Excellent problem-solving, analytical, and communication skills. | |
| • | Project planning and architectural design for Azure and AWS. | |
| • | Strong focus on operational excellence, cost-efficiency, and customer service. | |
| • | Focus on following process through ticketing and development applications |
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