Solution Specialist Surface Technical

What We Do

We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That’s what we do. We’re the IT Department’s IT Department.

Who We Are

Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It’s what makes Connection unique—what drives us to innovate and create technology solutions that stand apart from the crowd. We’d love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others.

Why You Should Join Us

You’ll find supportive teammates and a rewarding career at Connection—plus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family.  Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive.  We value the importance of our employees’ emotional wellbeing. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources. You’ll also enjoy a generous paid time off package that includes not only vacation and sick time, but also Wellness and Volunteer Time Off days. 

Summary

The Solutions Specialist will play a pivotal role in bridging the gap between Microsoft Hardware and Software, fostering greater cohesion between teams and enhancing the ability to present Microsoft Solutions as a unified offering. This initiative aligns with Microsoft's FY26 rebranding strategy, shifting the focus to positioning Surface as an integral component of the full Microsoft Ecosystem Package rather than just a standalone device. By proactively integrating Surface into broader customer conversations, this role will support the growing interest in M365 Link Hardware while unlocking additional opportunities for Surface within the customer ecosystem.

• Own technical discussions for Microsoft Surface/M365 Link and High-Level Software offerings with customers and AMs leveraging processes and tools, demos, and programs; use consultative and/or Challenger method; establish rules of engagement (e.g., role boundaries, handoff strategies) for extended teams.
• Build strategy: map the agreed customer vision into a strategy, resolve concerns, preventing, and removing technical blockers, and validating a strong business case for investment and translated technology complexity into business impact. Work with the customer, account team, and partners to orchestrate a roadmap for implementation. 
• Drive technical assessments to create a map of the current landscape and to build the technical migration plans, thus building a solid migration business case.
• Scale through Connection, acting as liaison between Microsoft and account team, facilitating Microsoft resources and processes; supporting partner technical capacity by identifying skill and resource gaps and providing feedback to internal teams.
• Identify and support the creation of new pipeline within customer/AM engagements in collaboration with BDS/Champ Team.

• Basic MSFT Certifications Held: M335, Azure, Intune, Co-Pilot or to obtain within first 90 days of employment.
• Client Hardware Technical Background (Desktops, Laptops, Tablets, Etc.)
• Sales and Technical Experience

Because of the possibility for fraudulent job postings on many popular job boards, please be advised that Connection will never offer a position of employment without a complete interview process and communication with a “live person".