What We Do
We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That’s what we do. We’re the IT Department’s IT Department.
Who We Are
Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It’s what makes Connection unique—what drives us to innovate and create technology solutions that stand apart from the crowd. We’d love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others.
Why You Should Join Us
You’ll find supportive teammates and a rewarding career at Connection—plus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family. Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive. We value the importance of our employees’ emotional wellbeing. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources. You’ll also enjoy a generous paid time off package that includes not only vacation and care time, but also Wellness and Volunteer Time Off days
Working under minimal supervision, referring only exceptional problems and issues for management review or approval, the Sr Program Manager, executes campaigns to increase the adoption and consumption of assigned software products and solutions to drive measurable revenue and profitability for Connection. Other responsibilities include program development and execution across multiple sales subsidiaries to drive key partner and Connection objectives with the goal of driving growth in revenue. The Sr Program Manager works with internal (Sales, Sales Management, Product Management, TSG and Finance) and external vendor resources to align objectives, to formulate goals and to produce results. Program support includes strategic assessment of program and repositioning as necessary, implementing process improvement initiatives to create efficiencies and executing ancillary actions to simplify selling to enable Account Managers to produce sales to capture the software market. The Sr Program Manager accomplishes this by cultivating strong relationships alongside the assigned Business Development Specialist (BDS) with Sales, Marketing, Service Practice and Engineers, and Product Management organizations to ensure repeatable end-to-end solutions are successfully executed.
Job Responsibilities:
| • | Develops, implements and executes program strategies to support and drive the sales growth objectives in conjunction with our sales leadership. Teams with assigned Partner Development Specialist (PDS) to communicate pipeline and share forecasts with sales and Product Management Leadership. Executes vendor MDF (Market Development Funds) plans for rapid time-to-market, motivating sales for optimum results. Works directly with Marketing to ensure all plans are being executed. | |
| • | Helps maintain vendor pipeline and communicates points of light and areas of opportunity to Product Management Leadership and Sales Management. Effectively communicates all marketing programs and initiatives within the Product Management team as well as the customer success team. | |
| • | Owns educating the Account Managers and presales teams on Cisco solutions and programs, including technical trainings and providing program overviews. Develops, manages, and executes sales enablement plans, incentive programs and other activities. | |
| • | Tracks, reviews, and reports profitability of marketing programs and manages MDF Budget Tracker and marketing proof-of-execution claims. | |
| • | Creates metrics outlining success of marketing programs. | |
| • | Project manages Cisco's certification plan with the Practice Area related to architecture specialization | |
| • | Performs all other duties or special projects as assigned. |
| • | Working knowledge of Microsoft funding programs (ECIF, AMM, Vouchers) | |
| • | Intermediate to advanced user skills for Microsoft Suite (Excel, Outlook, Word, Teams, SharePoint) | |
| • | Working knowledge of Webex with ability to participate and host virtual meetings | |
| • | Working knowledge of PowerPoint with ability to create and edit presentations | |
| • | Understanding of customer software purchasing behavior | |
| • | Working knowledge of customer service with ability to anticipate needs of customer | |
| • | Discreet with demonstrated ability to work in a confidential executive environment using good judgment while acting as an ambassador for the company | |
| • | Proven track record in vendor program management and strategy development | |
| • | Demonstrated leadership ability is required to effectively interact at all levels of management internally, with customers, and with Microsoft management and field sales | |
| • | Excellent written communication skills with ability to compose professional business communications via email, letter, and proposals. | |
| • | Excellent verbal communication skills with ability to present professional presentations | |
| • | Detail oriented with item-by-item focus, meticulous attention to detail with ability to proofread for accuracy | |
| • | Organized state of mind with ability to document activities, anticipate problems, plan schedules and monitor performance according to priorities and deadlines | |
| • | Interpersonal skills with ability to work well with all levels of the organization | |
| • | Analytical with ability to draw conclusions from data, systematic and rational | |
| • | Adaptable with ability to switch tasks based on shifting priorities | |
| • | Conceptual with ability to conceive mentally, formulate ideas, use imagination to achieve results | |
| • | Decisive with ability to make a prompt determination and substantiate decision if challenged. |
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