Prnc ServiceNow Developer

What We Do

We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That’s what we do. We’re the IT Department’s IT Department.

Who We Are

Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It’s what makes Connection unique—what drives us to innovate and create technology solutions that stand apart from the crowd. We’d love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others.

Why You Should Join Us

You’ll find supportive teammates and a rewarding career at Connection—plus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family.  Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive.  We value the importance of our employees’ emotional wellbeing. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources. You’ll also enjoy a generous paid time off package that includes not only vacation and care time, but also Wellness and Volunteer Time Off days. 

Job Summary

Working under the general supervision of the ServiceNow Practice Leader, the Principal ServiceNow Developer plays a key role in designing and delivering scalable and sustainable ServiceNow solutions across the enterprise. The responsibilities include owning architecture and platform design decisions, developing robust solutions aligned with best practices, and mentoring developers to ensure high-quality deliverables. The Principal Developer also collaborates with cross-functional teams to translate business requirements into technical solutions and ensures that delivered platform implementations are maintainable, efficient, and support business goals.

Primary Job Duties

• Leads platform architecture and solution design across modules including IT Service Management (ITSM), Customer Service Management (CSM), Technology Service Management (TSM), Field Service Management (FSM), and core ServiceNow functionality.
• Builds and delivers scalable, maintainable solutions that align with ServiceNow best practices and support overall business goals.
• Collaborates with Business Analysts, ServiceNow Administrators, and other developers to define technical specifications and translate business needs into effective ServiceNow solutions.
• Serves as a senior technical advisor and mentor to junior developers, promoting code quality, reuse, and adherence to platform standards.
• Designs and implements complex workflows, automations, integrations (e.g., REST APIs), and custom applications using JavaScript and ServiceNow platform tools.
• Participates in sprint planning, peer code reviews, and architectural governance processes to ensure quality and consistency in solution delivery.
• Stays current with ServiceNow releases and assesses opportunities to incorporate new features and capabilities into the platform.
• Supports compliance with Sarbanes-Oxley and other applicable controls by following established development processes and documentation standar

Required competencies:

• Minimum 7 years of hands-on experience with ServiceNow development, including designing and implementing solutions across modules such as IT Service Management, Customer Service
  Management, Technology Service Management, and Field Service Management, with deep knowledge of the platform’s architecture and best practices.
• Strong experience with ServiceNow platform integrations (e.g., REST/SOAP APIs), client and server-side scripting (JavaScript), and workflow automation design.
• Proven ability to translate complex business requirements into sustainable, maintainable ServiceNow solutions.
• Excellent communication and collaboration skills with the ability to effectively work across multidisciplinary teams and stakeholders in a large enterprise environment.
• Excellent problem-solving skills and ability to analyze complex business requirements.