Service Desk Analyst

Job Title: Service Desk Analyst
Location: Dallas, TX (On-site)
Schedule: Monday – Friday, 8:00 AM – 5:00 PM
Compensation: $26–$28/hr (Contract-to-hire; $56K starting salary once permanent)
Employment Type: Contract-to-Hire

Position Overview

We are seeking a Service Desk Analyst to join our client's IT team in Dallas, TX. This is an on-site, customer-facing role supporting end-users with a variety of technical issues. The ideal candidate will have strong troubleshooting skills, excellent communication abilities, and the drive to learn and grow within the organization.

Key Responsibilities

• Provide first-line technical support via tickets, walk-ups, and phone.

• Guide users through steps to reset passwords and unlock accounts in Active Directory, Exchange, and O365.

• Process onboarding and offboarding tickets, ensuring smooth account setup and deactivation.

• Troubleshoot and resolve hardware/software issues (including PCs, printers, monitors, and peripherals).

• Assist with Intune device management (experience helpful but not required).

• Maintain accurate records in the ticketing system, ensuring timely resolution and follow-up.

• Provide outstanding customer service to all end-users and team members.

• Perform light physical tasks, including lifting up to 30 lbs as needed.

Qualifications

• 2–3+ years of experience in a Service Desk, Desktop Support, or similar IT support role.

• Experience with Active Directory, Exchange, and Microsoft 365 administration.

• Familiarity with Intune a plus.

• Strong troubleshooting skills across hardware and software environments.

• Excellent written and verbal communication skills.

• Proven ability to work independently and hit the ground running.

• Certifications (e.g., CompTIA A+, Network+, Microsoft) are helpful but not required.