What We Do
We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That’s what we do. We’re the IT Department’s IT Department.
Who We Are
Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It’s what makes Connection unique—what drives us to innovate and create technology solutions that stand apart from the crowd. We’d love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others.
Why You Should Join Us
You’ll find supportive teammates and a rewarding career at Connection—plus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family. Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive. We value the importance of our employees’ emotional wellbeing. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources. You’ll also enjoy a generous paid time off package that includes not only vacation and care time, but also Wellness and Volunteer Time Off days.
Working under minimal supervision of the Director of Product Management, referring only exceptional problems and issues for management review or approval, the Channel Enablement Manager is responsible for driving operational excellence and partner success across Cisco architectures within the Connection ecosystem thru development of sales enablement programs. This role manages rebate and incentive processes, oversees proof of performance for incremental investment opportunities, supports pipeline and forecast management, and ensures compliance with partner and individual certification requirements. The Channel Enablement Manager acts as a key operational resource, providing actionable insights and support to both internal teams and external partners. The Manager builds strong, transparent relationships across teams to deliver customer and business results, identify and scope programs, and guide supporting business case development.
Job Duties:
| • | Designs, implements, and optimizes sales enablement programs, including those focused on Cisco services, to drive revenue and measurable sales performance improvement. | |
| • | Provides fiscal operational support, manages rebate calculations, lifecycle incentive tracking, and reporting to maximize program value and ensure compliance. | |
| • | Coordinates the collection, documentation, and submission of MOU proof of performance, ensuring accuracy and timeliness for all stakeholders as incremental incentive opportunities. | |
| • | Develops and implements service strategies to increase renewal rates and attach metrics for Cisco solutions, working closely with both internal stakeholders and the renewals/attach team to identify growth opportunities and remove obstacles. | |
| • | Monitors and reports on the 90-day sales pipeline and forecast, delivering actionable data to sales and leadership. | |
| • | Tracks and maintains partner and individual certification statuses, ensuring ongoing compliance with Cisco and partner requirements. | |
| • | Ensures cross functional alignment by working closely with category specialists to support their technical and sales enablement efforts, ensuring seamless collaboration between operational and subject matter experts. Ensures | |
| • | Develops and delivers regular reports on partner incentives, pipeline health, and certification compliance, identifying trends and recommending improvements. | |
| • | Identifies process improvement opportunities to enhance operational processes, increase efficiency, and improve partner and sales team satisfaction. | |
| • | Builds and delivers clear, concise, and professional presentation decks tailored for internal teams and senior leadership, demonstrating strong executive presence and the ability to influence decision-making. |
| • | 8-10 years of experience delivering program and project efforts in a high-technology environment. | |
| • | Demonstrated expertise in sales enablement practices and tools that directly drive revenue growth and sales productivity. | |
| • | Excellent written, presentation, and verbal communication skills, including experience presenting technology recommendations from a business perspective. | |
| • | Ability to analyze renewal and attach performance data, generate actionable insights, and provide regular reporting to leadership and sales teams, highlighting trends, risks, and opportunities for improvement. | |
| • | Proven ability to create impactful presentations with executive-level polish and presence, capable of engaging senior leadership and cross-functional teams. | |
| • | Understanding of the Cisco brand, IT industry, B2B market, customers, competitors, suppliers, partners, and business capabilities. | |
| • | Professional, business-focused attitude and courteous manner towards clients, partners, and peers. | |
| • | Ability to meet aggressive deadlines and prioritize multiple initiatives, with strong organizational skills. | |
| • | Proven ability to manage cross-team initiatives and programs. | |
| • | Knowledge of Cisco deployments, management tools, and methodologies. | |
| • | Fundamental understanding Cisco tools and platforms including PSS, PMA, PXP, CCW, Sales Connect, Sire, etc. | |
| • | Microsoft Office 365 fundamentals. |
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