Senior Business Transformation Analyst

What We Do

We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That’s what we do. We’re the IT Department’s IT Department.

Who We Are

Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It’s what makes Connection unique—what drives us to innovate and create technology solutions that stand apart from the crowd. We’d love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others.

Why You Should Join Us

You’ll find supportive teammates and a rewarding career at Connection—plus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family.  Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive.  We value the importance of our employees’ emotional wellbeing. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources. You’ll also enjoy a generous paid time off package that includes not only vacation and care time, but also Wellness and Volunteer Time Off days. 

Job Summary

Working under the limited supervision of the Director of IT Business Analysis, referring only impactful
issues for leadership input, the Senior Business Transformation Analyst (SBTA) conducts business
needs analysis by collaborating directly with key business partners and subject matter experts to identify,
document, and validate business objectives and requirements. The SBTA focuses on complex, cross
functional enhancements, conducts stakeholder interviews to understand current process issues, and
defines business requirements and metrics for improvement. The SBTA bridges business needs and
solution design, ensuring alignment with business goals, and acts as a catalyst for change by facilitating
communication, building consensus, and driving successful outcomes. Works closely with both business
and IT team members to ensure understanding of requirements, testing approaches, and timely delivery.
Provides peer review, coaching, and mentoring to other team members. Additionally, the SBTA provides
L2/L3 support, including process troubleshooting and functional testing to resolve process issues

Primary Job Duties

• Works with department leaders and stakeholders to understand the current state, the desired
  future state, and potential challenges and opportunities of complex, cross functional
  enhancements.
  • Takes a user-centric approach and engages to understand their needs, expectations, and concerns.
  • Conducts interviews to capture details and facilitates group discussions to explore requirements and find consensus; surveys broader audience to validate ideas and understand trends.
  • Collaborates to document the changes needed to transform the business process to the desired future state by breaking down the steps into actionable use cases with clearly documented acceptance criteria, ensuring measurements of progress are included in our deliverables.
  • Creates clear, detailed, well-organized documents outlining business requirements. Leverages business process flow diagrams to convey objectives.
• Provides peer review, coaching, and mentoring to other team members.
• Engages with Quality Assurance and System Analyst resources to assist in evaluating the impacts, risks, and options. Working as a team, provide input to solution designs to mitigate concerns wherever possible.
• Acts as a facilitator within the cross-functional team, ensuring that the use cases are well understood and prioritized in alignment with the business goals.
• Supports the needs of the team to implement solutions, including testing, training, documentation, and change management. Monitors the performance of implemented solutions and evaluates their effectiveness. Identifies opportunities for continuous improvement and makes recommendations for ongoing optimization.
• Gathers relevant data to support analysis. Identifies trends, patterns, and insights that inform business decisions. Creates visual representations of business processes to identify inefficiencies and areas for improvement.
• Provides L2/L3 support, including process troubleshooting and functional testing to resolve process issues.
• Completes administrative, project and process related tasks, planning and scheduling.
• Duties can be performed on-site or hybrid.

Required competencies:

• Expertise in multiple business analysis techniques leveraged to answer the question: What
  business problem are we solving, and how do we know when we have succeeded?
• Excellent active listening and relationship skills with ability to establish and maintain solid
  relationships with all parties involved in the process. Possesses the ability to leverage active
  listening skills, address concerns, and build trust with stakeholders
• Strong communication skills with ability to be clear and concise writing, diagraming and articulate speaking for translating complex information across the team. Ability to engage in conversation, demonstrate comprehension, and convey the correct message and understanding to others.
• Facilitates open, collaborative discussion, shares ideas, provides constructive feedback, and
  fosters trust and respect in support of effective teamwork and problem-solving.
• Proven business requirement gathering and documentation expertise in eliciting, defining, and documenting business goals, process and use cases.
• Critical thinking and problem-solving ability to challenge assumptions, consider multiple
  perspectives, and to use logical reasoning to arrive at well-rounded solutions that align with our business objectives.
• Analytical thinking skills with ability to analyze business processes and leverages data to identify trends and assess the impact of changes.
• Technical proficiency with tools like Visio, Excel, Power BI and SQL.
• Project management skill with ability to manage multiple tasks and deadlines, resources, and deliverables.
• Adaptable and flexible with ability to adjust and evolve with changing circumstances and
  challenges, or with the demands of our unique business environment.
• Possesses proficient business acumen with ability to understand common business processes, rules, policies, and objectives that drive the operation and performance of business teams. Ability and desire to stay up to date on current trends and challenges.

Additional preferred competencies or preferred qualifications, if any:

• Understanding of business systems Configure Price Quote (CPQ), IT Asset Management (ITAM), Enterprise Resource Management (ERP), Warehouse Management System (WMS) desirable
• Understanding of Software Development Lifecycle (SDLC) or Application Lifecycle Management (ALM) desirable
• CBPA - CBPL certification considered