IT Support Engineer

Connection has a fantastic opportunity through our Technical Staffing division for an IT Support Engineer in Carrollton, TX. This is a 1st shift 8am-5pm onsite opportunity. The opportunity is based on a direct hire basis offering excellent benefits.

We are seeking an experienced IT Support Engineer to join our dynamic IT team. This mid-level role is ideal for a well-rounded IT professional with a strong background in infrastructure, networking, and Microsoft technologies. You will play a key role in supporting end users across various platforms and devices while helping maintain and optimize the organization’s IT environment. This position requires both independent work and team collaboration in a fast-paced setting.

Key Responsibilities:

• Provide technical support for desktops, laptops, mobile devices (iOS and Android), and end-user applications.
• Perform account management tasks such as password resets and user provisioning via Active Directory.
• Manage and support Microsoft 365 desktop and cloud applications.
• Troubleshoot networking and connectivity issues in coordination with infrastructure teams.
• Utilize enterprise MDM tools (e.g., Jamf) to support and secure end-user devices.
• Provide on-site and remote support to users with varying technical skill levels.
• Assist in the deployment, configuration, and maintenance of end-user hardware and software.
• Support specialized applications such as Autodesk, Bluebeam, or other construction-related tools.
• Document solutions and contribute to the IT knowledge base.
• Participate in IT-related projects and initiatives as needed.
• Travel occasionally to remote office locations to provide hands-on support.
• Assist with data center operations including racking, patching, and equipment handling as required.

Required Qualifications:

• 5–8 years of experience in a similar IT support or end-user computing role.
• Strong working knowledge of:
  • Active Directory
  • Networking fundamentals
  • Microsoft 365 (cloud and desktop apps)
  • Desktop imaging and deployment
  • Mobile platforms (iOS and Android)
• Experience with MDM platforms such as Jamf or equivalent.
• Excellent troubleshooting skills and a strong customer service mindset.
• Familiarity with industry-specific software such as Autodesk or Bluebeam.

Preferred Qualifications:

• Associate degree or technical certification in an IT-related field (or equivalent experience).
• Experience with:
  • Group Policy management
  • Exchange 2016 and/or Exchange Online (hybrid environments)
  • Microsoft Intune and/or SCCM
  • Hands-on data center tasks such as power and cabling

Key Competencies:

• Strong verbal and written communication skills.
• Ability to work independently and as part of a team.
• Self-driven with excellent time management and organizational skills.
• Comfort in providing support to users at all levels of technical ability.

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