Subscription Operations Associate - PCC

What We Do

We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That’s what we do. We’re the IT Department’s IT Department.

Who We Are

Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It’s what makes Connection unique—what drives us to innovate and create technology solutions that stand apart from the crowd. We’d love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others.

Why You Should Join Us

You’ll find supportive teammates and a rewarding career at Connection—plus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family.  Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive.  We value the importance of our employees’ emotional wellbeing. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources. You’ll also enjoy a generous paid time off package that includes not only vacation and sick time, but also Wellness and Volunteer Time Off days. 

Working under direct supervision of the Supervisor, Subscription Operations, with guidance and instructions provided, the Subscription Operations Associate role assists with daily administrative and variable payment tasks of the Subscription Operations Team. The Subscription Operations Associate develops the necessary skills through on-the-job training leading to the management of a small number of recurring vendor’s billings. Responds to first level sales requests through call tracking tool regarding the overall recurring billings lifecycle, staying within established Service Level Agreements. The Subscription Operations Associate gains personal knowledge of vendor programs as it pertains to variable payment options and contract procedures to assist with meeting vendor program and company audit compliance which limits liability to both the customer and Connection in terms of revenue loss, inability to sell vendor programs and associated fines.

Responsible for daily administrative tasks such as generating and maintaining reports, team logs, and adding contracts dates within the ERP system.

Responds to first level sales requests through call tracking tool regarding the overall recurring billings lifecycle, staying within established Service Level Agreements. The requests include (but are not limited to): History reports, Contract creation, Recurring Billing invoicing questions, Suspensions, and terminations.

Assists with the subscription billing activities for the customer vendor contracts/agreements and program rules for an assigned business segment.
Reviewing vendor contracts, reports, and invoices to manage monthly, quarterly, annual reporting and billings for vendors who offer variable payment options.
Creating and maintaining customer contracts based on vendor’s variable cost offerings and programs to ensure timely and accurate customer invoicing.
Auditing and managing customer contracts for compliance to vendor program specifications and internal controls.
Ensuring that internal controls are followed by validating customer eligibility to vendor program and recurring payment requirements for compliance purposes.
Researching and updating customer contracts with vendor billing information to set appropriate customer and sales expectations.
Maintaining and updating Service Contract End Dates through verification of Financial and legal notifications. Assists in ensuring that customer recurring and scheduled billings are accurate and maintained based on those End Dates.

Interacts with Sales, Sales Operations, Licensing Operations, Cloud Team, Purchasing, Volume Licensing Teams, Legal team, suppliers, and Finance management teams to ensure efficient recurring billings and subscriptions operations within the organization.

Collaborates with Licensing Operations and Purchasing to initiate billings and meet customer expectations in the recurring billings process.

Builds relationships and personal knowledge of vendor program and contract procedures through training, webinars, and conversations with vendors inside support.

Contributes to internal process improvements, reporting needs and documenting support for Sales and Sales support Teams per vendor recurring billing guidelines and offerings.

Performs all other duties or special projects as assigned.

Because of the possibility for fraudulent job postings on many popular job boards, please be advised that Connection will never offer a position of employment without a complete interview process and communication with a “live person.”