Working under direct supervision of the Product Line Manager or Manager, Senior Product with a dotted line to the Product Manager for daily assignments, the Partner Development Specialist (PDS) selects from a variety of established procedures to accomplish assigned duties and responsibilities. The PDS acts as the subject matter expert resource for Account Managers on pre-sales questions related to the partner and/or product line and provides guidance and/or suggestions to the Account Managers on partner resources, pricing programs, cross-sell and up-sell opportunities, advanced services, assessment opportunities, and any other pre-sales inquiries for that partner’s portfolio. Job responsibilities include delivering training, battle-cards, and playbooks to our sales force on related topic(s). The PDS drives partner program initiatives as determined by the Product Manager while considering the needs of the partner. As the subject matter expert, the PDS provides feedback to both the partner and Product Management group on the programs and resources. At times, the PDS participates in conference calls with external customers and their assigned AMs to provide basic information on the partner's solution(s) and programs. Additionally, the PDS is responsible for remaining abreast of partner programs, technology solutions and market trends within the supported product line/ partner portfolio.
| • | Acts as the subject matter expert to Account Managers for pre-sales questions relating to their assigned product(s).
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| • | Drives program initiatives for a particular partner including campaigns, incentives, pricing programs, and sales enablement. Executes on strategy that is created by the Product Manager through communication to sales.
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| • | Proactively engages with partner field community and balances the needs of Connection and the partner
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| • | Interacts with the Account Manager and the external customer explaining in basic, non-technical terms, the general overview of the solution that the Account Manager is presenting to the customer.
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| • | Stays up to date on programs, technical knowledge, market trends and operational models.
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| • | Performs all other duties or special projects as assigned. |
Advanced Microsoft Office skills to include creating presentations, creating documents in Word to included advanced formatting, creating spreadsheets to include the use of macros.
Aptitude for technology with ability to learn and use Connection programs including E1, Business Objects, Callback, etc.
Attention to detail in composing, keying, and proofing professional business materials
Negotiation skills with ability to secure best purchasing agreement for customers and company
Adept at proactively finding business opportunities within existing customer base
Understanding inside sales strategies and upselling for upgrades and other add on products
Working knowledge of marketing products and/or Partner program development with ability to work towards goals
Business acumen with ability to understand the Partner’s strategic vision
Adaptable with ability to switch tasks based on shifting priorities
Interpersonal skills with ability to work well with all levels of the organization
Excellent verbal communication skills with ability to present professional demonstrations
Intuitive with ability to perceive others' feelings and motives quickly from subtle signals
Articulate with ability to express oneself clearly and professionally in written and oral communication
Organized with ability to document activities, anticipate problems, plan schedules and monitor performance according to priorities and deadlines
Quick study with ability to master a situation or learn new things with minimum direction or training
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