Help Desk Analyst, Hybrid

Connection has an immediate contract-to-hire opportunity for a hybrid Help Desk Analyst with an insurance company in Overland Park, KS. 

This help desk position will be 75% phone support and 25% deskside support. Three days per week (Mondays, Wednesdays, and Fridays) are required for in-office with Tuesdays and Thursays being remote.

Contract rate- $25/hr

• Handling daily Level 1 calls
• Unlocking accounts and re-setting passwords.
• VDI resets
• Troubleshooting hardware/software/printer issues.
• In-office responsibilities such as shipping out equipment and setting up user workstations.
• Working in a primarily virtual desktop environment with minimal desktop. Ability to transfer to a mobile/virtual environment.

• Strong communication skills and professionalism.
• Active Directory experience.
• Azure and Intune experience preferred.
• Experience troubleshooting hardware and software.
• Windows 10 and Office 365 experience.