IT Support Technician, Part-Time

A fantastic opportuntiy for a part-time IT Support Technician for one of our technology services clients in the Bellevue, WA area.

This is an onsite opportunity working at their facilitiy in Bellevue, WA for 8 total hours a week:

Mondays- 8AM-12PM

Wednesdays- 4 hours total in the morning OR afternoon.

The part-time IT Support Technician should have excellent communication and presence with the ability to spport C-Suite executive level in an office of 30 employees.

1. User Support & Troubleshooting
   • Providing basic troubleshooting for hardware, software, and network issues
   • Assisting users with login issues, password resets, and account lockouts
   • Guiding users through basic system setups and configurations
   • Daily walkthrough and testing of office IT equipment
     1. Network lights on check
     2. Full conference room testing (checklist)
     3. Workstation testing/maintenance (checklist)
   • Other duties as assigned
2. Hardware & Peripheral Support
   • Assisting with printer device troubleshooting
   • Hardware checks (e.g., cable connections, power cycles)
   • Mac & Windows environment general support
3. Software Support
   • Installing, updating, and configuring software
   • Assisting users with Microsoft 365 and other general business applications
   • Troubleshooting email client issues (Outlook)
4. Network Connectivity Assistance
   • Helping users connect to VPNs, Wi-Fi, and corporate networks
   • Basic troubleshooting of network issues (e.g., resetting adapters, checking IP configurations)
5. System Access & Security
   • Password resets and MFA (Multi-Factor Authentication) troubleshooting
6. Escalation & Documentation
   • Escalating complex issues to Level 2 or relevant teams (San Diego)
   • Documenting troubleshooting steps, solutions, and known issues in ServiceNow