Solution Center Associate

What We Do

We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That’s what we do. We’re the IT Department’s IT Department.

Who We Are

Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It’s what makes Connection unique—what drives us to innovate and create technology solutions that stand apart from the crowd. We’d love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others.

Why You Should Join Us

You’ll find supportive teammates and a rewarding career at Connection—plus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family.  Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive.  We value the importance of our employees’ emotional wellbeing. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources. You’ll also enjoy a generous paid time off package that includes not only vacation and sick time, but also Wellness and Volunteer Time Off days. 

This is a HYBRID role, 3 days a week in office.

JOB SUMMARY

Working under minimal supervision of the Director, the Solution Center Specialist facilitates the sales of services through a consultative approach, focusing on understanding client business requirements and translating those to appropriate services engagements.

The Solution Center Associate owns development of proposals and Statements of Work (SOW) for assigned opportunities generally of low to moderate complexity. The Solution Center Associate functions as the lead for the pre-sales team in the SOW development process from deal kickoff to executive review. To that end the Solution Center
Associate works with internal clients such as account managers, solution architects and system engineers, as well as the external client to translate customer business and technical requirements into an accurate Statement of Work contract. Facilitates the negotiation of Master Service Agreements, as appropriate.

The Solution Center Associate assigns and manages technical resources to meet customer
deadlines and engages with the project management implementation team to ensure a smooth transition from sale to implementation.

PRIMARY JOB DUTIES

• Owns development of low-to-moderately complex proposals, statements of Work (SOW) and Bills of Materials for assigned opportunities with input from sales and Subject Matter Experts (SMEs) which may include system engineers, practice managers or directors, solution architects, OEMs, or partners.
  • Defines requirements and solutions for services opportunities per request.
  • Manages work assignments in workflow tool and addresses concerns/requests in order to meet deadlines.
  • Participates in responding to valid RFI/RFPs.
  • Actively tracks current opportunities and forecasts upcoming business accurately.
  • Maintains the client relationship and keeps the client and stakeholders engaged in the sales process.
  •Translates customer business and technical requirements into an accurate Statement of Work which includes opportunity summary, task lists, client responsibilities, project specific assumptions, out of scope items, pricing, including resources and billing structure.
  • Collaborates with other teams to create consistent, clear, professional content.
  • Obtains all necessary internal approvals.
  • Consistently and effectively communicates Connection's value proposition to client stakeholders.
  •Successfully completes various administrative tasks as required including obtaining and maintaining required vendor sales certifications as required to support Connection certification requirements or goals.
  • Ensures time and expenses are entered correctly and on time.
  •Participates in mandatory company training.
  •Performs all other duties or projects as assigned.

QUALIFICATIONS

• 5+ years similar experience
• Ability to quickly identify and engage appropriate resources across the organization to facilitate project success.
  •Skilled in Microsoft Word, Excel and PowerPoint.
  •Knowledge of requirements gathering, building project schedules, and creating project budgets.
  •Working knowledge of professional services within a value added reseller organization with ability to manage the pre-sales SOW process.
  •Customer oriented with ability to listen to and anticipate needs of the customer.
  •Attention to detail in composing, keying, and proofing professional business materials.
  •Presents self with a high level of professional and the ability to interact with all levels in the organization.and with external partners.
  •Self-motivated with ability to manage engagements from beginning to end.
  •Leadership skills with ability to lead engineer project teams.
  •Strong verbal and presentation skills with ability to respond professionally with email, telephone, and face to face with customers (internal or external).
  •Strong writing skills, including spelling and grammar, and ability to apply writing skills to communicate complex concepts in clear, concise language.
  •Strong organizational and time management skills with ability to multi-task and manage multiple projects simultaneously.
  •Detailed, methodical, and accurate (high attention to detail).
  •Persuasive, confident.