Desktop Support Technician

One of our fantastic manufacturing clients in the Greenfield, IN area is seeking a contract IT Support Technician to work M-F, 8am-5pm onsite. The organization has about 300 employees and candidates would need to be ok with working in a manufacturing environment. Certain areas of the organization will require wearing of safety glasses and ear plugs. Steel toe shoes are required on the floor. Candidates will need to be ok walking around most of the day.

Contract duration is 3+ months and could go perm for the right person. Hourly rate is $28-$29/hr.

The IT Tier 1 Support Technician plays a critical role in maintaining the efficiency of IT operations in a fast-paced factory environment. This position is responsible for providing front-line support for Microsoft environments, basic network management, and desktop support. The technician will collaborate closely with other IT departments to ensure quick issue resolution, maintain and update support documentation, and continuously seek opportunities to improve the support process.

Responsibilities:

**End-User Support & Troubleshooting: **

- Provide first-line technical support for users, addressing issues related to Microsoft environments (Windows OS, Office, etc.).

- Diagnose and resolve hardware and software problems on desktops, laptops, and peripherals.

- Assist users with configuring and troubleshooting applications, email, and network connectivity issues.

2. **Network Management:**

- Monitor network infrastructure for basic connectivity issues and troubleshoot as needed (e.g., switches, routers, Wi-Fi).

- Assist in configuring and maintaining network devices to ensure uninterrupted factory operations.

- Escalate complex network problems to higher-level IT teams when necessary.

3. **Desktop Support:**

- Set up, configure, and maintain desktop computers, laptops, and other end-user devices.

- Ensure that operating systems and software are properly installed, updated, and functioning.

- Provide support for peripherals such as printers, scanners, and mobile devices.

4. **Collaboration with IT Sections:**

- Work closely with other IT sections (Systems, Data Engineering, AS400, Development) to escalate unresolved issues and ensure comprehensive troubleshooting.

- Participate in cross-functional IT meetings to communicate support trends and collaborate on broader IT initiatives.

5. **Documentation Maintenance & Improvement:**

- Maintain up-to-date documentation of support procedures, common troubleshooting steps, and IT configurations.

- Ensure that all resolutions are thoroughly documented and added to the knowledge base.

- Regularly review and update existing documents

Requirements:

• 3+ years of previous desktop experience or IT Support experience, particularly in a Microsoft environment.
• Great attitude and willing to jump in and learn.
• Strong problem-solving skills and communication skills.
• Ability to work well under pressure in a high demand, fast-paced setting.
• Team-oriented and ability to work well with others.
• Proficiency with Microsoft Windows OS, Office 365, and other desktop applications.
• Basic understanding of network concepts such as TCP/IP, DHCP, and DNS.
• Experience with troubleshooting hardware, software, and network issues in a fast-paced environment.
• CompTIA A+ certification, Microsoft Certified Professional (MCP) or similar certifications preferred.