Sr. Desktop Support Analyst

One of our fantastic non-profit clients in the Woods Hole, MA area has an immediate opportunity for a contract Sr. Desktop Support Analyst. This will be a 6 month contract with the potential to extend longer. This is a hybrid role, 3 days a week onsite, 2 days a week remote.

The contract Sr. Desktop Support Analyst will be responsible for the day to day deskside tasks and duties. Hourly rate starts at $35/hr depending on experience level. Candidates must be physically capable of walking around the campus on a daily basis.

Connection offers contractors medical, dental, and vision benefits that begin the first of the month following the month of hire, and accrued sick time and one wellness day off!

Daily tasks include working with Microsoft technologies (Windows 7, 8, 10, Active Directory,) Apple System Platform technology, Linux, and Cisco CUCM and Jabber. Also a balance of deskside and helpdesk work on a daily basis.

•  5+ years experience
• Experience and broad knowledge of Microsoft technologies (i.e. Windows 7, 8, 10, Active Directory).
• Experience and broad knowledge of Apple system platform technology (OSX 10).
• Experience and some knowledge of Linux/UNIX system platform technology for desktop computers (Ubuntu, Debian, CentOS, RedHat).
• Experience with Help Desk ticketing systems; process flows.
• Knowledge of malware/antivirus application configuration and management.
• Knowledge of IT network infrastructure components and the various related technologies, such as switches, routers, TCP/IP, DNS, DHCP, wireless.
• Knowledge of AV technology. Familiarity with server virtualization software for desktop computers (VMWare), and Virtual Desktop Infrastructure (VDI).
• Knowledge of VOIP telephony services including Cisco CUCM and Jabber; Unified Communications.
• Proficient with the latest hardware platforms including multiprocessor ad multi-monitor setups; disk imaging; data recovery.
• Proficient with mobile platforms technologies (i.e. iPhone, iPad, Android, Surface).
• Knowledge of mobile phone technology and app configuration.
• Local travel as needed. Should have a car.