Inside Account Manager - Federal Sales

What We Do

We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That’s what we do. We’re the IT Department’s IT Department.

Who We Are

Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It’s what makes Connection unique—what drives us to innovate and create technology solutions that stand apart from the crowd. We’d love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others.

Why You Should Join Us

You’ll find supportive teammates and a rewarding career at Connection—plus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family.  Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive.  We value the importance of our employees’ emotional wellbeing. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources. You’ll also enjoy a generous paid time off package that includes not only vacation and sick time, but also Wellness and Volunteer Time Off days. 

Connection, a Fortune 1000 Global Technology Solutions Provider, is adding to our passionate sales team serving the IT needs of Federal Agencies and the US Military.  With more than 25 years of service to the Federal Government, Connection is the proven, premier partner for procuring mission-critical IT solutions across the country with technology that enhances growth, elevates productivity, and empowers innovation. The Inside Account Manager for Federal Sales is an opportunity exercise your sales skills with your own customers and also support members of the sales team with day-to-day activities and customer requests. The Inside Account Manager is an integral member of the sales team and assists in sales growth and account retention.   If you want to join our culture of integrity, teamwork, and mutual success, we would love to speak with you! 

Do you believe in delivering exceptional customer service?

Do you strive for excellence every day in all that you do?

Are you a people person who has a knack for establishing and growing relationships? 

Would you like to be rewarded for the hard work you put in?

Do you want to be part of an amazing Team who is committed to your continued success?

Are you looking for a career instead of just a job?

If so, then read on... 

What Connection Offers You: 

• Comprehensive training program - we invest heavily in the success of our Inside Account Managers
• Ongoing training to keep up to date on the ever-changing tech world
• Guaranteed base salary + UNCAPPED commissions
• Partner product specialists to help you close sales
• Generous paid vacation, medical, dental and vision benefits
• Monday through Friday 8:30-5:30 work schedule
• Technical experts available to assist in closing sales
• Tuition Reimbursement and 401k with matching

What You Bring to Connection: 

• A strong drive to succeed
• Ability to proactively find business opportunities within existing customer base
• An understanding that in business the word no only means "not yet"
• World-class customer service
• The desire to build, grow and forge lasting relationships with your customers
• Ability to manage multiple priorities
• Superb communication skills
• Proficiency with computer programs
• Organized state of mind with ability to document activities, anticipate problems, plan schedules and monitor performance according to priorities and deadlines

What is a typical day?

• Cold call and prospect customers within a specified set of accounts within Department of Defense (DOD) and civilian Federal agencies, to forge relationships and uncover opportunities to grow and maintain your book of business.
• Meet or exceed daily call and talk time targets with customers.
• Present key selling points, features, and benefits of technology products and services while focusing on the customer's needs and expectations.
• Provide superior customer service to customers during the order fulfillment process
• Engage internal and external resources, including technology partners, to develop IT solutions to meet customer needs.
• Listen attentively and respond effectively to customers to meet their needs and address concerns.
• Engage appropriate company resources to provide appropriate pricing for customers while maintaining maximum profit margin and ensure accuracy of information based on proposed solution.
• Demonstrate skillful negotiation with customers and key stakeholders across organizations.
• Successfully overcome customer's objections and close sales
• Attend internal and external training to keep apprised of the most up to date and state of the art technology solutions.
• Act as a support resource for day-to-day transactions to allow the Account Manager the time and opportunity to expand their business.
• Minimizes problem order situations by proactively following up on open orders and customer service issues for resolution.
• Prepare quotes and RFPs
• Independently plan and organize your daily work schedule and activities.

This position works in person at our Rockville, MD office

Requirements:

• Associate’s degree required, Bachelor’s degree in Business Administration or Technology preferred
• Prior sales experience strongly preferred
• Strong ability to build relationships and foster account growth
• Must be able to work independently to develop sales opportunities