Overview
Responsibilities
Responsibilities
- Provide Tier I/II help desk and desktop support for end users
- Troubleshoot hardware, software, printer, and connectivity issues
- Support Microsoft 365 and Active Directory user administration
- Assist with employee onboarding and offboarding, including account provisioning and equipment setup
- Install, configure, and maintain desktop and laptop hardware
- Document support requests and resolutions
- Deliver exceptional customer service while supporting a busy user community
- Assist with additional IT projects as needed
- Occasional local travel may be required
- Participate in an on-call rotation in the future as the team grows
Qualifications
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