IT Helpdesk/Desktop Analyst (on-site)

Location : Location US-TX-Midland
ID
2026-10625
Category
Managed Services / LCS / Staffing
Type
Full Time

Overview

Help Desk / Desktop Support Technician

Location: Midland, TX
Employment Type: Direct Hire, Full-Time
Salary: $65,000 annually
Schedule: Monday–Friday, 40 hours per week (On-site)

Position Overview

We are seeking a motivated Help Desk/Desktop Support Technician to join a growing IT team in Midland, TX. This is an excellent opportunity for someone early in their IT career who is eager to learn, grow, and gain hands-on experience across multiple areas of information technology.

The ideal candidate has strong customer service skills, a positive attitude, and enjoys working in a fast-paced environment. This role offers exposure to a variety of IT responsibilities and the opportunity to develop alongside an expanding organization.

 

Responsibilities

Responsibilities

  • Provide Tier I/II help desk and desktop support for end users
  • Troubleshoot hardware, software, printer, and connectivity issues
  • Support Microsoft 365 and Active Directory user administration
  • Assist with employee onboarding and offboarding, including account provisioning and equipment setup
  • Install, configure, and maintain desktop and laptop hardware
  • Document support requests and resolutions
  • Deliver exceptional customer service while supporting a busy user community
  • Assist with additional IT projects as needed
  • Occasional local travel may be required
  • Participate in an on-call rotation in the future as the team grows

Qualifications

Qualifications

  • Previous help desk or desktop support experience, or a recent IT graduate with relevant internship experience
  • Working knowledge of:
    • Microsoft 365
    • Active Directory
    • Windows desktop operating systems
    • Basic hardware and software troubleshooting
  • Strong communication and interpersonal skills
  • Excellent customer service mindset
  • Eagerness to learn and grow within a collaborative IT team
  • Comfortable working in a fast-paced environment
  • Experience supporting a small to mid-sized organization is preferred
  • Spanish language skills are a strong plus

Why Join Us?

  • Direct hire opportunity with competitive salary
  • Join a rapidly growing organization with significant career growth potential
  • Gain exposure to a wide variety of IT functions rather than specializing in a single area
  • Work alongside an experienced IT team that values mentorship and professional development
  • Great opportunity for someone looking to build a long-term career in IT
 
 

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