Freight Support Specialist

Location: Merrimack, NH | Work Arrangement: Hybrid | Schedule: Monday–Friday, 8:30 a.m.–5:30 p.m. EDT

Why Join Connection?

At Connection, we help organizations solve everyday technology challenges by connecting people with the right hardware, software, cloud solutions, and support services. In this role, you’ll be part of a team that helps keep business moving by supporting customers, Sales, vendors, carriers, and internal partners.

You’ll join a collaborative workplace that values fresh thinking, diverse perspectives, and practical problem-solving. We offer supportive teammates, competitive compensation, comprehensive benefits, 401k plans, mental health and wellness resources, and generous paid time off, including Wellness and Volunteer Time Off days.

Job Summary

Help keep shipments moving by resolving freight issues, supporting delivery needs, coordinating with carriers, and partnering with internal teams to deliver a smooth customer experience. The Freight Support Specialist supports Sales, customers, vendors, carriers, distribution partners, and Finance by managing freight inquiries, delivery support, freight claims, billing reviews, and transportation issue resolution. This role is ideal for someone who is detail-oriented, customer-focused, and comfortable working across multiple systems in a fast-paced logistics environment.

What You’ll Do

• Serve as a primary point of contact for freight, delivery, carrier, and shipment-related inquiries.
• Research and resolve delivery exceptions, missed deliveries, short shipments, address corrections, tracking updates, and proof of delivery requests.
• Coordinate shipment reroutes, carrier pickups, freight quotes, routing guidance, and shipping solutions as needed.
• File, manage, and follow up on freight claims for damaged, lost, or missed shipments.
• Work with vendors, carriers, Sales, Customer Service, TIDC, and Finance to resolve service issues, billing discrepancies, accessorial charges, and cargo insurance needs.
• Support freight audit, logistics, cross-training, and process improvement initiatives across LTL, FTL, and Parcel functions.

What You’ll Bring

The ideal candidate is organized, accurate, and comfortable communicating with internal and external partners while managing multiple priorities.

• Proficiency with Microsoft Office, including Word, PowerPoint, and Excel.
• Intermediate Excel skills, including VLOOKUP and pivot tables.
• Ability to navigate multiple systems, web-based applications, and ERP platforms such as JD Edwards.
• Knowledge of freight, logistics, or transportation concepts, including LTL, FTL, Parcel, routing, carrier processes, and geography.
• Ability to audit, analyze, and resolve freight billing, invoicing, accessorial charges, and claim-related issues.
• Strong attention to detail, organization, documentation, and follow-through.
• Excellent written and verbal communication skills with a customer-focused approach.
• Ability to build effective relationships with vendors, carriers, distribution contacts, Sales, Customer Service, Finance, and other internal partners.

 Important Information for our Candidates:

• Applicants must be authorized to work for any employer in the U.S. Connection does not sponsor or take over sponsorship of employment visas at this time.

• To protect candidates, Connection will never offer employment without a complete interview process and direct communication with a live representative.