IT Support Specialist (Level II/III)

Contract-to-Hire
On-Site | Kansas City, MO

We are seeking a highly organized and experienced Level II/III IT Support Specialist to provide advanced technical support across a 300-employee organization in the construction equipment industry. This role serves as a bridge between frontline support and higher-level engineering, resolving complex technical issues while supporting infrastructure, systems, and end users.

With a small IT team (currently 2 professionals), this role offers strong visibility and the opportunity to make a meaningful impact. This is ideal for a well-rounded IT professional who enjoys being a “jack of all trades,” thrives in a hands-on environment, and takes pride in delivering exceptional customer service.

Contract-to-Hire

• $32–35/hr during contract period
• $63,000–75,000 annually if offered permanent hire
•  

• Schedule: Monday–Friday, 8AM – 5PM

• Location: Fully On-Site in Kansas City, MO

• Travel: Small amount of travel to company locations as needed (expenses reimbursed)

• Respond to and resolve escalated Level 1 support tickets (hardware, software, and network issues)

• Troubleshoot complex issues involving desktops, laptops, mobile devices, printers, and peripherals

• Administer and support Active Directory and Microsoft 365 (O365)

• Assist with endpoint management, patching, and system updates

• Support imaging, deployment, and configuration of new systems

• Maintain asset inventories, documentation, and knowledge base articles

• Collaborate with vendors (e.g., Dell, Sophos) for warranty and advanced troubleshooting

• Provide both onsite and remote support as needed

• Assist with infrastructure projects, upgrades, and rollouts

• Mentor Level 1 technicians and share best practices

• Ensure compliance with company IT policies and security standards

• 4+ years of IT support experience (strong Level II/III capability preferred)

• Strong experience with:

  • Windows OS environments

  • Active Directory

  • Microsoft 365 / O365

• Solid troubleshooting and problem-solving skills

• Understanding of networking fundamentals (TCP/IP, DNS, DHCP)

• Strong communication skills with a patient, customer-focused approach

• Highly organized and able to manage multiple priorities independently

Preferred Skills:

• Experience with Cisco Meraki networking

• Familiarity with Microsoft Intune

• Exposure to Power BI

• Previous experience in manufacturing, construction, or industrial environments

• Relevant certifications (CompTIA, Microsoft, etc.)

Because of the possibility for fraudulent job postings on many popular job boards, please be advised that Connection will never offer a position of employment without a complete interview process, communication with a live person, and a signed offer letter.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.