IT Support Specialist (Level II/III)

Contract-to-Hire
On-Site | Kansas City, MO

We are seeking a highly organized and experienced Level II/III IT Support Specialist to provide advanced technical support across a 300-employee organization in the construction equipment industry. This role serves as a bridge between frontline support and higher-level engineering, resolving complex technical issues while supporting infrastructure, systems, and end users.

With a small IT team (currently 2 professionals), this role offers strong visibility and the opportunity to make a meaningful impact. This is ideal for a well-rounded IT professional who enjoys being a “jack of all trades,” thrives in a hands-on environment, and takes pride in delivering exceptional customer service.

Contract-to-Hire

• $32–35/hr during contract period
• $63,000–75,000 annually if offered permanent hire
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• Schedule: Monday–Friday, 8AM – 5PM

• Location: Fully On-Site in Kansas City, MO

• Travel: Small amount of travel to company locations as needed (expenses reimbursed)

• Respond to and resolve escalated Level 1 support tickets (hardware, software, and network issues)

• Troubleshoot complex issues involving desktops, laptops, mobile devices, printers, and peripherals

• Administer and support Active Directory and Microsoft 365 (O365)

• Assist with endpoint management, patching, and system updates

• Support imaging, deployment, and configuration of new systems

• Maintain asset inventories, documentation, and knowledge base articles

• Collaborate with vendors (e.g., Dell, Sophos) for warranty and advanced troubleshooting

• Provide both onsite and remote support as needed

• Assist with infrastructure projects, upgrades, and rollouts

• Mentor Level 1 technicians and share best practices

• Ensure compliance with company IT policies and security standards

• 4+ years of IT support experience (strong Level II/III capability preferred)

• Strong experience with:

  • Windows OS environments

  • Active Directory

  • Microsoft 365 / O365

• Solid troubleshooting and problem-solving skills

• Understanding of networking fundamentals (TCP/IP, DNS, DHCP)

• Strong communication skills with a patient, customer-focused approach

• Highly organized and able to manage multiple priorities independently

Preferred Skills:

• Experience with Cisco Meraki networking

• Familiarity with Microsoft Intune

• Exposure to Power BI

• Previous experience in manufacturing, construction, or industrial environments

• Relevant certifications (CompTIA, Microsoft, etc.)